In the last decade or so, we’ve experienced a profound change in how companies work with their customers. From banking and shopping to ride-hailing and dinner delivery, digital services have pushed convenience, customer service and self-service to a whole new realm of possibility. With a smartphone in hand, you can accomplish far more, at rest or on the go, than you could a few years ago.
All this is being achieved through ongoing waves of digital transformation behind the scenes -- increasingly sophisticated e-commerce and logistics systems, customer relationship management (CRM) systems, marketing analytics. And yes, there’s an app for everything.
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June 23-26, 2019
SHRM 2019 Annual Conference & Exposition
Las VegasHear from the experts
Our speakers are proven business leaders, strategists, practitioners and peers. Many of them are current HR professionals; others are well-respected industry leaders who know what you need to know. Our selection process for speakers is as rigorous as you’ll find anywhere, and we make sure that you’re hearing from the best. You’ll get a solid grounding in tried-and-true HR fundamentals and unique insight into the innovative new practices that will change how the world does business.
May 10 2019
2019 Employee Engagement Summit
Riverbank Park Plaza, London
With research showing that organisations are facing a radically shifting context for the workforce, the workplace, and the world of work, the employee engagement team are faced with a number of converging issues that are driving the need to ‘rewrite the rules’ of engagement. For this reason, we’ve collated the best of the best within the industry to share their stories with you as to how they’ve successfully led their organisation through disruptive times.